Booking Terms and Conditions
We are happy to accept an online or telephone provisional booking and reserve your accommodation, provided we receive payment of £100 for the deposit within 5 working days. If, however, we do not receive your deposit within this period, the provisional booking will be cancelled.
Once we have received your deposit a booking confirmation (usually by email) will be sent to you within 7 working days.
The balance of the payment is due eight weeks prior to the commencement of your holiday.
Arrival and Departure times Your accommodation will be ready for you after 4.00 pm on the first day of your stay, (usually Saturday), and we ask you to depart by 10.00 am on the last day of your stay.
Cleaning The gap between departure and arrival times enables us to thoroughly clean the cottages between lets. However, we do expect our guests to leave the cottages in a clean and orderly condition (ie. plates/cutlery put away, fridge emptied and cleaned, worktops wiped down, floors swept/hoovered, fire emptied, rubbish/recycling put out, etc)
A condition of your booking is that you agree to do this.
What is included? Towels and bed linen are provided as is the storage heating and a supply of coal for the fires. We provide Sky HD digital television except the box office movies which are normally "pay as you view" and are not available in the cottages.
Househod basics starters are usually provided; ie. firelighters, matches, washing up liquid, sponge, bin liners, kitchen roll, salt, pepper, foil, clingfilm, tissues, bath foam and loo roll. If you are short of anything then please come and ask.
Dogs and other pets We do not make a charge for pets as know that you appreciate being able to take our dog on holiday with you. Also we are quite generous in the numbers of dogs that we allow. However, we have had a number of dog experiences and would like to bring your attention to the following:
A condition of your booking is that you agree to do this.
Woodend is set in the middle of a sheep farm and the farmer would like us to bring to your attention that dogs should be kept under control at all times.
Your co-operation will ensure that our no charging policy can continue!
Liability The tenants agree that neither the owners nor any person in their employ will be liable to any member of their party for any loss, damage, sickness or injury, including baggage, car and contents, howsoever caused, which may be sustained by the tenants or any member of their party, or any person whom the tenants may have invited into the accommodation and grounds of the property during the holiday period.
Please take good care of the property and contents.
Breakages, Loss and Damage
These must be notified to the owner, during your stay or on your departure, who shall be entitled to charge for replacement.
Smoking As a courtesy to other visitors all areas of the cottages are non-smoking!
Smokers are welcome to smoke outside but please disgard your butts thoughtfully!
Access The owner shall be allowed access to the property at any reasonable time for any essential maintenance. Wherever possible this would be by prior arrangement.
Insurance Holiday cancellation insurance is recommended and is available from many insurance companies. It would be advisable to check that it also covers cancellation due to bad weather although it's very very rare that we can't get in or out of Woodend. If you choose not to take out holiday protection insurance, we cannot accept responsibility for any loss.
Cancellation Should you need to cancel your holiday, please inform us as soon as possible. Provided we receive notification before the balance of rental is due, then only your deposit will be forfeited. However after this date you will be liable to pay the total cost of your booking. We will do our best to re-let and if successful we will refund your balance.
Complaints If you have an issues with any aspects of your stay, they can usually be rectified immediately and certainly within a short period of time. However, it is imperative that you report the problem during your stay.
We will not consider any requests for reductions/refunds unless:
a) you have made an attempt to contact the appropriate person whilst you are at Woodend and report the problem. (Details are given in the welcome folder),
b) we fail to rectify a problem within a "reasonable" amount of time during your stay.
If the problem is outside of the owners control, a "reasonable" amount of time is taken to be 24 hours.
Children They are of course very welcome. For babies and toddlers we have one highchair available on a "first come first served" basis and we have a "pop up" travel cot and "put you up" bed. The bothy has an open staircase so is unsuitable for toddlers, the schoolhouse is all on one floor and the buttery has a half flight of stone steps. All cottages have un-protected log burning stoves.
Occupancy The cottages are offered only on the understanding that the number of people that you have booked for will be accommodated and that no more than 6 people (plus a baby) will use the cottage and no more than 2 people (plus a baby) will use the bothy, schoolhouse or buttery. On some occasions we can provide an additional "put you up" bed and additional laundry in the cottage and buttery so please ask.
Computing and the Internet On a good day we have 1 Mbp wireless broadband internet access. (That's the fastest we can get because of our remote position). The telephone line comes five miles across the fell from Boot and on very rare occasions can be erratic. It is to be used for email and research purposes only and is NOT to be used for online internet gaming, watching films or downloads!
You are welcome to use this free of charge for wireless internet conncection. For the majority of the time it will be perfectly OK but we cannot give you a 100% guarantee that it will always function.