Booking Terms and Conditions

Payment
We are happy to accept an online or telephone provisional booking and reserve your accommodation, provided we receive payment of £100 for the deposit within 5 working days. If, however, we do not receive your deposit within this period, the provisional booking will be cancelled.
Once we have received your deposit a booking confirmation (usually by email) will be sent to you within 7 working days.
The balance of the payment is due eight weeks prior to the commencement of your holiday.

Arrival and Departure times
Your accommodation will be ready for you after 4.00 pm on the first day of your stay, (usually Saturday), and we ask you to depart by 10.00 am on the last day of your stay.

Cleaning
The gap between departure and arrival times enables us to thoroughly clean the cottages between lets. However, we do expect our guests to leave the cottages in a clean and orderly condition (ie. plates/cutlery put away, fridge emptied and cleaned, worktops wiped down, floors swept/hoovered, fire emptied, rubbish put out, etc)
A condition of your booking is that you agree to do this.

What is included?
Towels and bed linen are provided as is the storage heating and a supply of coal for the fires. We provide Sky digital television except the box office movies which are normally "pay as you view" and are not available in the cottages.

The House
The house is available during the high season. The owner lives in the house for some of the year and many items are left to enhance the appearance of the holiday accommodation (eg. the musical instruments on the walls in the lounge). Please respect this. Also the kitchen has solid oak worktops and you are asked to take particular care with hot pans and when cutting, using the numerous boards and trivets available for protection.
We respectfully ask that the hirer brings this to the attention of all those in the party - especially the children!

Please see the notes below on breakages, loss and damage

Dogs
We do not make a charge for dogs as know that you appreciate being able to take our dog on holiday with you. However, we have had a series of disastrous dog experiences and would like to bring your attention to the following:

• Dogs are not allowed in the bedrooms.
• Dogs are not allowed on any items of furniture.
• Dogs must never be left in the cottage when you go out unless a prior arrangement has been made with us. (We had one dog left alone all day and he destroyed whole items of furniture for which we had to make an extra charge)
• You as the owner take responsibility for the additional cleaning and hoovering of the living areas that may result at the end of your stay. ie. fouling, chewing and especially moulting!

A condition of your booking is that you agree to do this.

Woodend is set in the middle of a sheep farm and the farmer would like us to bring to your attention that dogs should be kept under control at all times.

Your co-operation will ensure that our no charging policy can continue!

Care
Please take good care of the property and contents.

Liability
The tenants agree that neither the owners nor any person in their employ will be liable to any member of the their party for any loss, damage, sickness or injury, including baggage, car and contents, howsoever caused, which may be sustained by the tenants or any member of their party, or any person whom the tenants may have invited into the accommodation and grounds of the property during the holiday period.

Smoking
As a courtesy to other visitors all areas of the cottages are non-smoking!
Smokers are welcome to smoke outside but please disgard your butts thoughtfully!

Access
The owner shall be allowed access to the property at any reasonable time for any essential maintenance. Wherever possible this would be by prior arrangement.

Insurance
Holiday cancellation insurance is recommended and is available from many insurance companies.

Cancellation
Should you need to cancel your holiday, please inform us as soon as possible. Provided we receive notification before the balance of rental is due, then only your deposit will be forfeited. However after this date you will be liable to pay the total cost of your booking. We will do our best to re-let and if successful we will refund your balance.

Complaints
If you have any issues with any aspects of your stay, they can usually be rectified immediately and certainly within a short period of time. However, it is imperative that you attempt to get them rectified during your stay. We will not consider any requests for reductions/refunds unless you make an attempt to contact the appropriate person(s) whilst you are at Woodend. Details are given in the welcome folder.

Children
They are of course very welcome. For babies and toddlers we have one travel cot and one highchair available on a "first come first served" basis.

Breakages, Loss and Damage
These must be notified to the owner, during your stay or on your departure, who shall be entitled to charge for replacement.

Occupancy
The cottages are offered only on the understanding that the number of people that you have booked for will be accommodated and that no more than 6 people (plus a baby) will use the house and no more than 2 people (plus a baby) will use the bothy.

Computing and the Internet
We have a 1.5 Meg wireless broadband internet access. (That's the fastest we can get because of our remote position). The telephone line, comes five miles across the fell from Boot and on very rare occasions can be erratic. It is to be used for email and research purposes only and is NOT to be used for online internet gaming or downloads!

You are welcome to use this free of charge for wired and wireless internet conncection. For the majority of the time it will be perfectly OK but we cannot give you a 100% guarantee that it will always function.

Internet in the House
If you have a laptop computer with a wifi interface then you will be able to access this in all areas of the house.

Internet in the Cottage
Depending upon the range of your laptop wifi interface, you may be able to access this in limited areas of the cottage (directly adjacent to the house), however, we cannot guarantee this!

Internet in the Both and SchoolhouseBroadband is provided using a plug with an ethernet cable to plug into your computer. If this is then plugged into any mains socket you are able to access the broadband internet connection in the house. No extra software is needed.

Nb. You will need the ethernet (network cable) port enabled on your laptop to access this, so please ensure that it is done before your stay as we cannot be held responsible for no connection if it isn't!